Refund policy

Returns & Refunds Policy

At SJ Energy Candles, we take pride in carefully handcrafting and packaging every order. We want you to feel confident shopping with us.

14-Day Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided that:

The candle is unused and has not been lit.
The product is in its original packaging, with all components included.
The candle, jar and packaging are undamaged and in a condition suitable for resale.
You contact us within 14 days of receiving your order to request a return.

Please contact hello@sjenergycandles.com.au before sending anything back so we can provide return instructions.

For change-of-mind returns, customers are responsible for return postage and ensuring the product is securely packaged for transit.

Once your return has been received and inspected, we will process an eligible refund to your original payment method. Original delivery charges are not refundable for change-of-mind returns.

Damaged, Faulty or Incorrect Items

Every order is carefully packaged to help ensure it arrives safely.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@sjenergycandles.com.au, preferably with your order number and photographs of the issue.

We will assess the matter and arrange an appropriate replacement or refund in accordance with Australian Consumer Law.

Where a product does not meet the applicable consumer guarantees and a return is required, SJ Energy Candles will arrange return shipping at our expense.

We will email you a prepaid return shipping label and instructions so you can return the product without paying postage upfront.

Please contact us before arranging your own return postage so we can organise the most suitable return method. This does not limit your rights under Australian Consumer Law.

Exchanges

If you would prefer a different fragrance or product, please contact us to discuss the available options.

Change-of-mind exchanges are subject to the same unused, original-packaging and resale-condition requirements outlined above. Customers are responsible for applicable postage costs.

Refund Processing

Once we receive and inspect an eligible change-of-mind return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Your Rights Under Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

The 14-day period and original-packaging requirements for change-of-mind returns do not restrict your statutory rights regarding faulty, damaged, unsafe or incorrectly described products.