Shipping policy
Shipping Policy
Thank you for shopping with SJ Energy Candles. Every candle is handcrafted and carefully packaged to help ensure it arrives safely.
Order Processing
We aim to prepare and dispatch orders as promptly as possible. As our candles are handcrafted in small batches, processing times may vary depending on stock availability and order volumes.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.
Shipping Costs
We offer the following shipping options within Australia:
-
Welcome Home Ritual Gift Pack: FREE standard shipping.
-
Individual candles and other eligible orders: $8.50 flat-rate standard shipping.
Shipping charges and any applicable promotional offers will be displayed at checkout.
For remote or regional destinations where standard shipping arrangements are unavailable or additional charges apply, we will contact you before dispatch to discuss available options. Any additional charge will require your agreement. If a suitable arrangement cannot be reached, you may cancel the affected order for a full refund.
Delivery Times
Delivery times vary depending on your location and the delivery provider.
Estimated delivery times may be displayed at checkout or provided with your shipping confirmation. These are estimates rather than guaranteed delivery dates.
We will assist with delivery issues in accordance with Australian Consumer Law.
Shipping Destinations
We currently deliver within Australia only.
International shipping is not currently available through our online checkout.
Order Tracking
Once your order has been dispatched, we'll email you tracking information where available.
Please allow time for tracking details to become active.
Address Accuracy
Please check that your delivery details are correct before completing your purchase.
If you notice an error, contact us as soon as possible at hello@sjenergycandles.com.au.
Lost or Damaged Parcels
We take great care in packaging our candles for safe delivery.
If your order arrives damaged, is missing or has not arrived within a reasonable timeframe, please contact us with your order number.
We will investigate the issue with our delivery provider and arrange an appropriate resolution in accordance with Australian Consumer Law.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to accommodate requests before dispatch. Once an order has been shipped, changes may no longer be possible.
Your rights under Australian Consumer Law remain unaffected.
Contact Us
For shipping enquiries, please email: